Resolved -
We see a pattern of a widely distributed phone number calling campaign targeting the 380 and 831 area codes. Many accounts show calls from caller ids in the 380 or 831 area codes, calling into campaigns with the same area code as the caller. These short-duration calls look like someone is aggressively dialing the entire area code.
You may want to remove 380 or 831 area code phone numbers from your impacted number pools, and/or contact support for additional assistance.
Apr 25, 14:05 PDT
Monitoring -
The industry traceback group has been requested to assist in tracing upstream legs. This will take time, but we will continue to work to identify the source(s) of the spam calls if possible.
Apr 24, 14:45 PDT
Investigating -
We are currently investigating several different reports of short-duration spam calls. We are receiving many calls from outside of Ringba with spoofed caller IDs and are escalating with upstream carriers to try to identify the source or a way to prevent the calls. There are no known performance impacts. This status update is informational. We do not expect updates until tomorrow afternoon.
Apr 23, 19:18 PDT