Investigating delayed recordings

Incident Report for Ringba

Resolved

Recordings were reprocessed over night and the issue is resolved.

Posted Apr 23, 2026 - 05:23 PDT

Recordings are being retained and we expect to reprocess them for all calls. We do not have an ETA, but will update when we do.

Posted Apr 22, 2026 - 13:03 PDT

Ringba is investigating a delay in recording generation. Calls are not affected.

Posted Apr 22, 2026 - 11:45 PDT

This incident affected: Voice Carrier (Voice Carrier).